Why do remote teams require new collaboration skills? What's missing from our text messages, emails, conference calls and other digital communications? Body language. Even when we're co-located, the tone of a text or the formality of an email is left up to interpretation, to the point that even our closest friends are confused. These misinterpretations create anxiety that can be costly, affecting morale, engagement, productivity and innovation.
Remote communication can disrupt the normal rhythm of our conversations. The delay between our messages can often delay or mask emotional reactions to our comments. Without an immediate response, we can become distracted, second-guessed, or even frustrated with our teams.
To perform at the highest level, remote teams must find new and better ways to operate.
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