Quiet – The Power of Introverts – by Susan Cain (Book Summary)

Author Susan Cain estimates that between a third and a half of Americans identify as introverts, although they are often overlooked. In Quiet, Cain argues that the "extroverted ideal" that characterizes bold and charismatic people is the foundation of Western society. Uncontrolled extroversion, however, can lead to disaster, as the collapse of Enron and the 2008 financial crisis demonstrated.
Society does not take advantage of introverts' special qualities, such as their high level of creativity, keen observation skills, and ability to handle difficult situations, because it overvalues extroverts and views them as outcasts. Cain advocates for a balance between the two personality types that allows introverts to be authentic and that exists in society, education, and the workplace.

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